Support & Service

We are trying to provide you with as much information as possible about your project and how we are going to handle it before and after your order. Should there be any questions left please do not hesitate to contact us. We are here to help.

Can't find an answer?
Contact us:

+49 (0)89 21546130


Our factories run 24/7, so we start making the moment you place the order. We will let you know upfront how long it will take us to manufacture your parts. Usually shipping (from Beijing to your doorstep) takes 5 days, including our quality control in Germany. This means simple parts can be delivered within 7 days.
Yes, we provide you with a tracking code when your parts are being shipped from our location in Munich.
Not quite yet, but we are working on our 3D printing service. You will hear from us as soon as it is available.


We offer upfront payment with PayPal, and bill payment for our returning customers.



We ship your parts with our logistics partner DHL.

Germany (1 day)
up to 2 kgmax. 120x60x60 cm4,99 €
up to 5 kgmax. 120x60x60 cm5,99 €
up to 10 kgmax. 120x60x60 cm7,49 €
up to 31,5 kgmax. 120x60x60 cm13,99 €
EU (2-3 days)
up to 5 kgmax. 120x60x60 cm15,99 €
up to 10 kgmax. 120x60x60 cm20,99 €
up to 20 kgmax. 120x60x60 cm30,99 €
up to 31,5 kgmax. 120x60x60 cm40,99 €